How to Fix Snapchat Could Not Refresh Error?

Snapchat is a social media platform where you can click, share and upload photos and videos. It’s become quite popular in a short period, youth. Snapchat is distinct from other messaging and photo-sharing apps in several ways. In Snapchat, the photos and videos you send are deleted after it has been viewed by your friend. And if they took screenshots, the app will let you know. So, it’s safer than many other social media. But, even in such apps, there are some setbacks. It’s not uncommon to see a message like “Snapchat could not refresh”. If you are facing such an issue and want to solve it, you are at the right place.

In this article, we’ll discuss some methods to solve “Snapchat could not refresh”.

Why Does This Error Occur?

Snapchat’s failure to refresh error could be caused by a variety of reasons. If your Snapchat app keeps repeating the same message, it may be because of a weak internet connection. In addition, the outdated Snapchat app may have been a contributing factor to Snapchat’s inability to refresh. When Snapchat’s servers go down, again this error can happen. Snapchat users will be unable to send or receive any messages if and when this problem occurs.

Now that we know some of the reasons for this error, let’s discuss the solutions to solve this error.

How to Fix Snapchat Could Not Refresh Error?

With Snapchat, users may transmit movies and photographs to one another, but such messages are instantly erased after a short period. This is how Snapchat works.

However, there are instances where you see error messages like “Snapchat could not refresh”. Do not panic if you see such errors because this is a very common error you can easily solve. There are a few methods that can solve this issue. These methods are described below.

1. Check your Internet Connection

As previously said, poor network quality is the most typical issue behind this issue. Because of this, you have to switch from Wi-Fi to mobile data or the other way around. The speed of your WiFi network may have slowed down.

If this is the case, using a good WiFi connection can solve your problem. When the problem is caused by a bad internet connection, you can do nothing other than either use a good Wifi or get your mobile data recharged.

2. Restart your device

Many problems with your phone can be resolved by just restarting it. So, if your Snapchat won’t refresh, the restarting approach will also be useful. It is because when you restart your phone, not only does your phone start up again, but it also restarts all of your phone’s other services, including WiFi, mobile data, and, of course, Snapchat.

Therefore, if the problem persists, restart your phone and see whether the error continues on your Android or iOS device or not. If the method doesn’t work, you can carry on and read the below other methods.

3. Update Your Snapchat

There’s a chance you’re using an outdated version of the Snapchat app. If that’s the case, there are chances that you may face the error of “Snapchat could not refresh”. So, the best course of action is to just download the most recent version of Snapchat and install it. You can update your app through the Google Play Store or iOS Store, depending on which device you’re using.

4. Clear Snapchat Cache

You can try this method if you continue to have issues with Snapchat after changing your data connection. The Snapchat app on your phone might be causing the problem, rather than your data connection. Try clearing your Snapchat data and cache and starting over. Here’s how you can do that. Please note that the steps mentioned below can vary according to the android version you are using.

  • Open your Phone’s settings.
  • In the settings, open the list of apps.
  • In the list of apps, search for the Snapchat app.
  • Tap on it to open the Snapchat app’s system settings.
  • On the settings page, tap on clear cache. This will clear the app’s cache from the phone.
  • After the cache has been cleared, tap on the “Clear data” button.
  • Now, open the app and log in to your account. Check whether the issue has been resolved or not.

5. Check Whether Snapchat is Down

The next step is to see if the Snapchat servers are down. Some users may not be able to use Snapchat if the server is down, even though the app is available to everyone worldwide. This depends on the place you are residing. If your place’s servers are not working, you’ll not be able to use the app.

Try to check other apps and see if the issue is with Snapchat or other apps as well. Assuming the apps are functioning properly, Snapchat’s server must be the source of the issue. The next thing you may do is to see whether your friends are facing the same issue. If yes, then the servers are down for everyone. You can also search the internet by typing “Is Snapchat down” to check.


That’s all the methods you can try to solve the issue of “Snapchat could not refresh”. If nothing of the above methods works for you, you can write a mail to the Snapchat help center. They’ll surely help you. I hope this article helped you.

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